Although hitting record levels of viewers, we are aware of a small handful of people unable to access the live stream due to a “Network Timeout” message.
The common denominator appears to be Sky Broadband, and even then only a few people. We believe the source of the problem is Sky Broadband Shield blocking users networks from communicating with the stream.
As with all FAQs produced for the stream we always recommend you check your security settings.
StonesTV will be running a test stream this Friday (27th) November. If you were hit by this problem and are available, you can test this work around without the stress of kick off approaching.
You can also log in now. If you follow the steps and put in your password, the ticket “pop up” should disappear and only the splash screen viewable upon completion. On Friday we will be running a brief video for peace of mind.
The test stream will be running at 1030 & 1500 for twenty minutes. To access, just log in to the Braintree game as you would a normal match.