Getting a network error on your mobile device? It typically points to a network configuration setting that is preventing your phone or tablet from reaching the Stones Box Office service. Follow the troubleshooting steps below to (hopefully) resolve the issue.
- Check your internets firewall if you have one. Is it blocking your network communicating with ours?
- Try clearing your cache & your cookies – it could be something to do with multiple cookies telling the IP different things.
Restart your device.
The age old have you tried turning it off then on again! You’d be surprised at how often this works!
Check date and time settings.
This will obviously differ from device to device. As a rule of thumb it will be in your general settings. On an iPhone; Settings > Date & Time. Make sure everything is correct for your area.
Make sure your Network allows streaming.
Some types of networks have limited speed available and can be unusually slow, especially during times of the day when many people are using them.
- If you’re using a cellular data network or a satellite internet connection, try using a different network if you can.
- If you’re on a public Wi-Fi network at work, school, a hotel, or another public location, check to make sure streaming is allowed there. These networks sometimes block streaming video intentionally.
Try a different internet location.
If possible, connect your mobile device to a different internet access point to rule out any potential home network configuration problems. Some examples:
- Attempt to connect to a different Wi-Fi network in range of your device.
- If you have the ability to access a cellular data network on your device, try using it to connect to Stones TV Box Office. While we generally don’t advise streaming over a data network as a fix, it’s a good way to see if a home network configuration issue is what’s keeping you from streaming reliably.
If you’re able to stream using a different internet connection, we recommend checking with whoever set up your home network to resolve any potential issues with the way the network is configured.