Firstly what is a network error? Network errors are usually caused due to poor connectivity to the internet with your device. If you receive a network error, you can try to sync your session again by pressing “Retry” . If network errors continue, make sure you are in a place with good WiFi reception, or if you’re on a mobile that cellular data is enabled.
It typically points to a network connectivity issue that is preventing your device from reaching the Stones Box Office. Follow the troubleshooting steps below to resolve the issue.
- Check your internets firewall if you have one. Is it blocking your network communicating with ours?
- Try clearing your cache & your cookies – it could be something to do with multiple cookies telling the IP different things.
Restart your home network.
- Turn off your device.
- Unplug both your modem and router and wait 30 seconds.
- Plug in your modem and wait until no new indicator lights are blinking on.
- Plug in your router and wait until no new indicator lights are blinking on.
- Turn on your device and try again.
Improve your Wi-Fi signal
If you’re connecting over Wi-Fi and the above steps didn’t help, follow these suggestions:
- Move your router to a new location to improve signal strength. You’ll usually see better reception throughout your home if the router is in a central location.
- Move wireless devices such as cordless phones or microwave ovens away from your router. Wireless interference from these devices can create issues when you try to connect over Wi-Fi.
- Elevate your router off the floor. A router on top of a bookshelf or desk will give you better reception than a router placed behind or under furniture.
Connect your device directly to your modem
If you’re connecting through a wireless router that’s connected to your modem and still can’t connect after restarting your network, try bypassing the router. This will help identify what’s causing the problem by eliminating the router or wireless connectivity problems as a possible cause.
- Turn off your device.
- Plug your device directly into your modem using an Ethernet cable.
- Unplug your modem from power for at least 30 seconds, then plug it back in and wait until no new indicator lights are blinking on.
- Turn on your device and attempt to stream again.
If this step gets you streaming again:
- If you’ve bypassed your router and successfully connected to Stones Box Office directly through your modem, it’s likely that the router itself is the source of the problem.
- Bypassing the router will allow you to stream for now, but if this configuration isn’t a perfect solution, you may want to contact whoever set up your home network for help resetting or re-configuring your router settings.
If you’re still not able to stream:
- If you’re connected directly to your modem and still can’t stream Stones Box Office, you may want to check with your equipment provider to make sure your modem and internet service are functioning as intended.
If you were unable to complete this step:
- We strongly recommend attempting to connect your device directly to your modem if you can — it will allow you to absolutely rule out your wireless router as the cause of any network connection issues. However, if there’s no way for you to directly connect your device to your modem.
What to do next
If you have completed the steps above but are still having issues connecting to Stones Box Office, contact your internet service provider. They can help you determine whether your router is properly set up to communicate with the other devices on your home network.